Last updated: January 03, 2024
Operated by Nexora Enterprise Solutions (FZC)
This Privacy Policy outlines how SouqZone ("we", "our", or "us"),
operated by Nexora Enterprise Solutions (FZC), collects, uses, stores, and protects your information when you interact with our platform,
whether via www.souqzone.com or our mobile applications.
Your trust is important to us, and we are committed to protecting your personal data in compliance with applicable UAE data protection regulations.
1. Information We Collect
We may collect the following information:
Personal Identifiers: Name, email, phone number, delivery address.
Account Information: Login credentials, saved preferences, and purchase history.
Device and Usage Data: IP address, browser type, device type, location, pages visited, and actions taken on the site.
Payment Data: Collected and processed securely via trusted third-party payment processors.
Cookies & Tracking Technologies: Used to personalize user experience, track performance, and for marketing campaigns.
2. How We Use Your Data
SouqZone uses your data to:
Process and fulfill grocery orders and subscriptions.
Provide customer service and respond to inquiries.
Send order updates, promotional offers, and service notifications.
Improve website performance, user experience, and product offerings.
Comply with UAE legal and financial regulations.
3. Legal Basis for Processing
We process personal data based on:
Your consent.
The necessity of processing for contractual obligations.
Legal obligations under UAE law.
Legitimate business interests.
4. Data Retention
We retain your data only for as long as necessary for the above purposes and in line with legal retention periods.
You may request deletion of your account or data at any time by contacting us at
info@souqzone.com.
5. Sharing Your Information
We do not sell your personal data. However, we may share it with:
Service Providers: For delivery, payment, marketing, analytics, or IT support.
Legal Authorities: When required by law or legal proceedings.
Business Transfers: In case of acquisition or merger.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Object to or restrict data processing.
Withdraw consent at any time.
Request data portability.
To exercise any of these rights, please email us at
info@souqzone.com.
7. Cookies Policy
We use cookies to:
Keep you signed in.
Understand how you use our website.
Offer personalized product recommendations.
Provide targeted advertisements.
You may disable cookies via your browser settings, though this may affect site functionality.
8. Data Security
We use industry-standard encryption and security protocols to protect your information.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
SouqZone does not knowingly collect personal information from children under the age of 13.
If you believe your child has provided personal data, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites.
Please review their respective privacy policies.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be reflected on this page with a revised
“last updated” date. Your continued use of our services constitutes acceptance of those changes.
12. Contact Us
If you have questions, concerns, or requests about this policy, you can contact us:
