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Frequently Asked Questions

We accept all major credit and debit cards, Apple Pay, PayPal, and UPI payments. For business clients, we also offer invoice-based payments.
No, you can place a one-time order anytime. Subscriptions are available for customers who prefer scheduled weekly or monthly deliveries.
Simply choose your plan (weekly or monthly), select your preferred grocery categories, and we’ll deliver fresh items to your doorstep — anywhere in the UAE.
We deliver across all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
Yes, you can personalize your grocery box by selecting fruits, vegetables, snacks, cleaning supplies, and more from our categories page.
You can select your preferred delivery time slot at checkout. If you miss it, our team will contact you for a reschedule or safe drop-off.
We offer a wide selection of organic items, alongside locally sourced fresh produce and household essentials. Look for the “organic” label when browsing.
Yes, you can cancel or change your order up to 2 hours after placing it. Please contact our support team for assistance.
In select areas of Dubai and Abu Dhabi, we offer same-day delivery if the order is placed before 12 PM. Otherwise, standard next-day delivery applies.
Once your order is confirmed, you’ll receive a tracking link via SMS or email. You can also view delivery status in your account dashboard.
Yes! We offer customizable gift boxes for individuals and tailored plans for businesses, offices, and hospitality needs across the UAE.